Support

hello@kaiku.tech reaches a person. We read mail on business days and answer within one of them; if an answer will take longer than that, we say so rather than going quiet.

Tell us the address of your workspace, what you did, what happened and what you expected instead. A screenshot saves a round trip. If it is about one issue or one page, its link is worth more than a description of it.

Signed in, the account menu in the top right has «Support». A request opened there arrives with your workspace and your account already attached, so nobody has to ask which company is writing.

The apps are free companions to a workspace you already have. They open the same data as the web: your issues, the boards, comments, questions addressed to you, and notifications.

To sign in, the app asks for your workspace address first — the one in front of kaiku.tech — and then for your account. If a colleague has invited you and you have no account yet, you can create one there, in the app: use the address the invitation was sent to, and the code we email you puts you straight into their workspace. A new company is created on the web, not in the app.

If sign-in fails, check the workspace address first: it is the most common cause, and the app cannot tell a mistyped address from a company that has not been created.

How to take your data out, how long we keep it and how to delete an account or a whole workspace is written on the privacy page, in the section on deleting an account.

If you cannot reach the person who owns your workspace, write to hello@kaiku.tech from the address the account uses.

Found a vulnerability — write to hello@kaiku.tech with «security» in the subject, and please give us time to fix it before telling anyone else. We answer such letters first.